Terms of Business

We are committed to working with you in an honest and open way, please find our key terms of business below.

Cancellation Policy

In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us between 9am and 5:30pm, at 0151 709 1980. A charge may be applied to appointments cancelled with less than 24 hours’ notice.

Refusal of Treatment

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Booking Payment Policy

We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile /email. You may also pay via bank transfer if you prefer. At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.

Complaints Policy

At The Orthodontic Practice we take any complaints very seriously. In the unlikely event that you have a problem or you are not satisfied with our service, in the first instance please contact the practice by calling 0151 709 1980, email email needed or in writing by addressing your letter to The Practice Manager, The Orthodontic Practice, 84 Rodney Street, Liverpool, L1 9AR. We aim to respond to all complaints within 7 working days however if you are not happy with the response you receive you can contact the Dental Complaints Service here.